The Operating Model - Organize and Sustain
By leveraging the Operating Model, enterprises can ensure their operations are
organized, sustainable, and continuously improving, driving long-term success and growth.
The Operating Model in Modus ETP is crucial for Environment and Nature Enterprises to
effectively organize and sustain their business operations. It enables you to define, capture, and visualize
operational processes and activities, creating a living knowledge hub that supports continuous improvement and
training.
Key Features:
- TOM and Operating Model Design:
- Develop a Target Operating Model that aligns with strategic goals.
- Visualize and manage the structure and flow of your operations. - Operating Model Components:
- Identify and integrate key components of your operations.
- Ensure seamless coordination and efficiency across all functions. - Product and Services Value System
Design:
- Map out and optimize the value system for your products and services.
- Enhance the delivery and quality of offerings. - Customer Experience Design (CX):
- Focus on designing exceptional customer experiences.
- Improve customer satisfaction and loyalty. - Business Role and Skill-Based
Design:
- Define roles and necessary skills within the organization.
- Support training and development to meet evolving needs. - Process Support Office:
- Maintain a central hub for process support and continuous improvement.
- Facilitate knowledge sharing and best practices across the organization.
Key Benefits:
- Organizational Alignment: Ensure all processes support strategic objectives.
- Continuous Learning: Utilize multiple operating models as ongoing training guides.
- Agility and Adaptability: Quickly adapt to changes and maintain operational excellence.
The Operating Model
Core Features
01
Capture the Living Operating Model
02
Connect with the Target Operating Model Delivery
03
Connect with the Organizational Change Management Delivery
04
Connect with the Transformation Portfolio Delivery
OM Instances
- Live
- To-Be
- As-Is
- Transitional
OM Lense Criteria
- Product
- Category
- Functional / Teams
- Region
- Brands
- Supplier
- Customer
- Service
OM Dimensions Cover
- Data
- System
- Process
- People
- Supplier
- Product
- Customer
- Service
OM Process Flows
- L-1 (Industry Level Flow)
- L0 (End to End process flow
of the organization) - L1 (Top Level process
areas under L0) - L2 (Functional Level
Process Variances) - L3 (Team, Role and
operational process details) - L4 (Detail level with process
step understanding)
OM Process Lifecycle
- New
- Delete
- Amend
OM Components Cover
- Rules
- RACI
- KPI
- Governance
- Training Material
- Policy
OM Process Optimization
- Process Workflow Intelligence
- Process Automation
OM Process Governance
- Milestone governance
- Repeated process execution Tracking